Start with the core. Add what you need.
Every client
Ten Space Core
What every client gets, whichever modules you choose.
Actions that matter. Give every action an owner and a due date. Reminders go out automatically, and progress is tracked for you. Each action stays linked to the result or review it came from.
See action planning for more.
AI analysts specific to your sector, configured for your organisation. If yours is new to us, we build one. They summarise what your people tell you. AI is a core part of the Ten Space platform and cannot be disabled. Your data is not used to train third-party AI models.
See AI insights for more.
AI suggested actions. The AI suggests prioritised actions from what your people tell you, and you decide: accept, assign or ignore each one. An action you accept joins your action plan with an owner and a due date; its reminders go out automatically, and its progress is tracked for you. The decisions stay with you.
See AI suggested actions for more.
Everyone sees what their role allows, and only that. You set the restrictions, for your HR team, your leaders and every manager.
See access and sign-in for more.
Your people, connected. Upload or download your employee records directly as CSV files, or we connect Ten Space to many HR systems and set it up with you. There is an API.
See integrations for more.
Secure by design. Hosted in London, in a secure virtual private cloud (VPC) on AWS. AI processing stays within the UK and EU. GDPR compliant and Cyber Essentials certified. Authentication can be configured to require SSO through Google Workspace or Microsoft Entra ID.
See our trust centre for more.
Modules
Listen
Surveys
Hear from everyone. Then act on it.
Hear from every employee, regularly, with engagement, pulse and custom surveys, and see where to act.
Engagement surveys, measured against our engagement model or your own values, such as your company values.
Pulse surveys: short and regular, normally fewer than ten questions, and able to repeat automatically on a schedule you set.
Custom surveys for any purpose: your values, your questions, your rules. Message templates and survey styling are set for each client.
Journeys
Check in at every key moment, automatically.
Hear from people as they join, return to work and leave, and use what they tell you to keep more of them.
Onboarding, return-to-work and exit check-ins, and other key moments, such as the start of a training programme.
Your moments, your questions. Choose the journeys that matter to you and when each one checks in, such as 30, 60 and 90 days after someone joins, or a first day and a month later. An onboarding journey can be one survey or several.
Running on its own. Once a journey is set up, each check-in goes out automatically when someone reaches a point you choose, and reminders follow by themselves.
Why people stay or go. Dashboards track each journey by cohort, department or job family, so you can spot issues and trends early, and see the effect of changes to your processes.
With Surveys or Journeys, you also get
Your questions, or ours. Start from hundreds of ready-made questions, including questions for your sector, or write your own, and we work with you to fine-tune them.
Every kind of answer: scores, NPS, yes or no, choices from a list and free text, and photo, audio or video answers. Audio and video answers are transcribed automatically.Photo, audio and video answers can't be given by SMS, and anonymity can't be guaranteed with them.
Surveys in over 100 languages, Journeys' check-ins included.
It runs itself. People are invited automatically when they meet conditions you choose, such as a date, a team or a job family. Reminders go out automatically, and people who have already answered aren't chased. Rules you write can tell the right person that an answer needs attention; what they can then see is still set by their role.
Every answer in one place, as it arrives. However people answer, every answer arrives in one place. Watch the response rate and the results come in.
Split and compare. Every survey can be split by any segmentation item. Compare teams, sites or regions side by side, and track results over time.
Dashboards and reports. Start from a ready-made dashboard for your sector, or build custom dashboards around your KPIs, values and questions, for you and your leaders, ready to export for a board pack. We work with you to build them.
See dashboards for more.
AI summaries of every survey, team and question, each beside the comments it summarises, with prioritised suggested actions you can accept, assign or ignore.
See AI insights for more.
Anonymity set for each survey and check-in. With the ethics filter enabled (our most common setup), results are only shown for groups of six or more. A survey can also be fully anonymous (certain features such as automated reminders and segmentation may not be available), or identified, so authorised users can see which individual answered.
See our trust centre for more.
Modules
Grow your people
360 Performance
360 feedback that ends in a plan, not just a PDF.
360 Performance, Ten Space's 360 feedback tool, helps leaders, and anyone else who wants to grow, see how the people who work with them see them, and turn that into goals and actions.
Set who needs to take part: which relationships, such as a manager, peers or clients, and how many from each. Clients and other people from outside the organisation can take part.
Use our 360 feedback model, built on five pillars, or your own model, values and questions.
Run a 360 for one person, or build a template once for a programme, a team or the whole organisation, and see where every 360 has got to.
Results are confidential, and released when you're ready, by whoever you choose: a manager, someone in HR, a coach or a consultant. They can be held back until a conversation has happened.
See how a person's own view compares with other people's, pillar by pillar.
An AI summary, with prioritised suggested actions you can accept, assign or ignore.
Agree actions from the feedback, each with an owner and a due date, and track them. Make and share notes, and link the person's goals.
Compare a follow-up 360 with the first.
Each person can have a login to see their report, actions and goals, or simply receive a PDF report.
Appraisals
Appraisals that are simple to run and worth having.
One fair, consistent review process that managers find simple, in place of paper, spreadsheets or nothing at all.
Templates your HR team controls: the questions, the timings and who needs to take part. Run appraisals on a cycle you choose, ad hoc, or both.
Start your templates from ready-made questions for your sector, or write your own.
More than one standard, where your roles need it.
A self-review only, or a self-review plus a manager review, with the perception gap between the two highlighted.
With the WhatsApp or SMS add-on, people can complete their part in the chat, question by question, so staff with no work email take part too.
AI support: suggested actions from each review, and talking points for the one-to-ones that follow.
Goals alongside the review, and a one-to-one as a step if you want one.
Moderation, with every score change logged, then release and sign-off.
Anyone who disagrees with their appraisal can dispute it, and the dispute follows a tracked escalation process.
An overview for leaders and HR of where reviews stand, with team heatmaps.
With 360 Performance or Appraisals, you also get
Goals and one-to-ones come with either module. You don't need both.
Goals and objectives
Goals everyone can see, from the board to the shop floor.
Organisation-wide, shared and personal objectives that cascade through departments and teams to each person.
A red, amber or green status anyone can read at a glance, key results to measure progress, review cycles and a history of every objective.
An overview of who needs support.
With Surveys or Journeys too, the actions you agree after a survey can carry through to goals for each department, team and person.
See goals and objectives for more.
One-to-ones
Better conversations. Better teams.
A shared agenda of talking points, with notes and actions kept against each point. Link the goals you are talking about, and add attachments.
Ready-made questions for your sector to draw on.
A history of every conversation, so HR can see whether conversations are happening and step in early.
For any two people in a regular conversation, such as a manager and a member of their team, or a coach and the person they support: as a step in a 360 or appraisal process, or whenever it is needed.
See one-to-ones for more.
Add-on
Rewards and incentives
Add Rewards to any module.
Reward people for taking part, automatically.
Thank people for their time, whatever they're taking part in, automatically and within your budget, with every reward on record for your finance team.
Thank people for taking part, with rewards such as Amazon gift cards.
Use rewards with any module: surveys, Journeys' check-ins, 360s and appraisals.
Rewards are allocated automatically, to everyone or by criteria you set, such as only those in the warehouse team, or only those who answer “yes” to a question.
Each reward is approved automatically, or waits for the right person to approve it.
Limits keep what is given within your budget.
Report on every reward: what was given, to whom, who approved it and when, so you and your finance team keep control.
Channels
How people take part
Email comes with every module, and QR codes come with Surveys and Journeys. Add WhatsApp or SMS to any module, or even paper to Surveys and Journeys, so that everyone can take part.
| Channel | Surveys | Journeys | 360 Performance | Appraisals |
|---|---|---|---|---|
| Always included | Always included | Always included | Always included | |
| WhatsAppIn WhatsApp or by SMS, people answer one question at a time, inside the chat. Surveys can be run in many different languages, but not all are available with WhatsApp. | Add-on | Add-on | Add-on | Add-on |
| SMSIn WhatsApp or by SMS, people answer one question at a time, inside the chat. | Add-on | Add-on | Add-on | Add-on |
| QR codePeople scan the code or follow the link to take part. | Always included | Always included | Not available | Not available |
| PaperWe share paper forms for you to print. Scanned forms are read automatically. | Add-on | Add-on | Not available | Not available |
“Always included” means it comes with the module. “Add-on” means it is bought on top of the module.
See reach every employee for more.
Ten Space Core
Always included
A dedicated client success manager: a named UK-based expert who works alongside your team.
Expert help and training, and we set the platform up for you.
24/7 access to the Ten Space knowledge centre.
Support from our UK-based team in office hours, 9am to 5pm on working days, through the support portal in the platform, by email and by telephone. A critical issue can be escalated at any hour.
See support and availability for more.
See what your people would tell you.
Every quote is tailored to your organisation and to what you want to use.
or call 0161 676 3443