How we use your data
This privacy statement explains the personal data Ten Space collects and processes, how we process it and for what purpose. Please read the details below that provide additional relevant information. This statement applies to the interactions Ten Space has with you using the methods listed below, as well as other methods that display or link to this statement.
Our website and maintained by our in-house experts and we use a third-party service, Amazon Web Services (AWS), to host our website. As is true of most websites, we gather certain information automatically through your use of the Site. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyse trends in the aggregate and administer the site, this data is saved into server logs. For more information on AWS, please visit Amazon Web Services (AWS)
When someone visits tenspace.co.uk we use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information does not identify anyone and we don’t use any method that would allow ourselves or Google to work out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.Read more about the type of cookies and how we use them further down this page.
If you email us
For individual emails, we use the third-party service, Google Workspace to receive your emails. As with most email services this comes with a level of risk. For more information on security surrounding this service, please visit Google Workspace Security & Trust. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
If you call us
We use mobile phones over a variety of networks to receive and handle call. There is no recording used with this service.
If you contact us via Social Media
We post out to social media platforms such as Linked In , Facebook, Twitter and Instagram and use a third-party provider, Hootsuite. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.
We use a third-party service, Hubspot, as a sales management tool to help us monitor the progress of initial client contacts and sales. When we receive communication about new clients or projects either via email, phone or from the website, we add all information into Hubspot. For more information about Hubspot’s data privacy visit Hubspot's Privacy documentation.
Our commitment to GDPR
Ten Space welcomes GDPR as an important step forward in streamlining data protection requirements across the EU, and as an opportunity for Ten Space to strengthen our commitment to data protection. GDPR requires a partnership between Ten Space and its customers in their use of our platform and our services. We aim to comply with all GDPR regulations and have updated our services and documentation to help support us and our customers. We will continue to monitor GDPR and update as the new laws come into effect.
GDPR outlines the following rights for the individual:
- The right to be informed
- The right to access a copy of their personal data
- The right of rectification
- The right of erasure
- The right to restrict processing
- The right to data portability
- The right to object
Rights in relation to automated decision making and profiling
This privacy notice acts as our method for keeping you informed, along with updates delivered via email when required. You will also find information on how you can access, change or delete your information. At this time we do not use any automated decision making or profiling so you will find no information on this. You also have the right to access, edit and delete this information should you so choose. If you would like to request the information we hold about you is deleted, please contact email@example.com
Access or changes to personal information
You have the right under GDPR to request a copy of your data which we hold, the rectification of that data and the erasure of that data. If you would like to request any of these actions please contact firstname.lastname@example.org.
In the event that we discover or suspect a data breach, we will notify you as soon as we are able to provide sufficient information as to the nature and extent of the breach. The notice will include, where available at the time of sending, the following:
- The dates and times of the security event
- The details of the event including description of the data involved in the event and facts of the event
- The steps we are taking or planning to take to remedy or mitigate the vulnerability.
Changes to Privacy Terms
We keep our privacy notice under regular review. This privacy notice was last updated on 01 APRIL 2021.
What are cookies?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
What cookies do we use?
_ga: This cookie is installed by Google Analytics. The cookie is %p used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.
_lumbry_session: This is a functional cookie that is used to store login state and protect form submissions
How can I control my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Data privacy has always been of the highest importance for Ten Space and we will always remain open and transparent with our processing of your personal data.