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Employee retention: find out why people stay or go

Often, what makes people stay or go is something they would tell you, if you asked in the right way at the right moment. Ten Space helps HR teams hear from everyone, see where to act, and act while there is still time.
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Find out what makes people stay, and what makes them go.

Ask everyone regularly, and compare what you hear across sites, teams and lengths of service, to see what keeps people and what pushes them away.

  • Run engagement surveys against our engagement model or your own values, and pulse surveys in between, to follow what matters as it changes.
  • Reach everyone, including the people who never sit at a desk: by email, WhatsApp, SMS, QR code or even paper, with surveys in over 100 languages.
  • Compare sites, teams, cohorts or length of service, and see which groups need attention first.
  • AI analysts specific to your sector, configured for your organisation, summarise every survey, team and question, and suggest prioritised actions you can accept, assign or ignore. The decisions stay with you.
A delivery driver smiling at the wheel of his van

The moments that shape whether people stay.

An employee goes on many journeys while they work for you, from onboarding to a return to work or the day they leave, and each one shapes their experience. Journeys hear from people at those key moments, automatically, at the points you choose: how new starters are settling in, how people are finding a return to work, and why people leave.

A woman reading a tablet

Learn from everyone who leaves, and keep more of your people.

When someone leaves, their exit survey goes out automatically, so it is never forgotten. Use what leavers tell you to improve the experience for everyone who stays.

  • See the reasons people give by department, site or length of service, and spot a pattern early.
  • People answer on the channel that suits them, in their own language.
  • Answers can be kept to the people you choose. Everyone sees what their role allows, and only that. You set the restrictions.
A man looking at his phone

Know when an answer needs follow-up.

Set up alerts that tell the right person, in your HR team or a manager, when an answer needs attention. You choose the conditions: an answer, a score or an employee detail, such as a site or a division. And you choose who is told. For example:

  • Tell the HR business partner for a division when a leaver in that division scores below 6.
  • Email the HR director if anybody reports harassment.

Alerts work on any survey. What the person told can then see is still set by their role. The same rules can also message the employee or start another survey.

A phone showing survey results in Ten Space

Spot the patterns, and act early.

Every answer arrives in one place. Custom dashboards track what matters to you over time, split by cohort, department or job family, so you can spot issues and trends early, and quickly see the effect of changes you make to your processes.

We work with you to help you build custom dashboards and reports for you and your leaders.

Survey results on the Ten Space dashboard
Testimonial
The insights we’ve gained from using the Ten Space platform have enabled us to set up action plans that focus on particular themes.

Kay Middleton | Head of Operations | BEAM Fieldwork

BEAM Fieldwork

BEAM Fieldwork
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From what people say to what you do about it.

What people tell you can become an action, a goal or the next conversation, in the same platform.

  • Action planning. Agree actions with an owner and a due date. Reminders go out automatically, progress is tracked for you, and each action stays linked to the result it came from.
  • One-to-ones. A shared agenda for the two people in any regular conversation, such as a manager and a member of their team, or a coach and the person they support, with notes and actions kept against every talking point.
  • Goals. Carry the actions you agree through to goals for each department, team and person, each with a red, amber or green status, and see who needs support.
  • 360s and appraisals. Reviews that build on what people have already told you.

Start with surveys that reach every employee, or see the whole platform.

A team looking at results on a laptop

Questions people ask

How can employee surveys help with retention?

They show what makes people stay or go, and where. Engagement and pulse surveys show what matters across your organisation, Journeys hear from people at moments such as onboarding, a return to work and leaving, and every answer comes together in one place, split by site, team or length of service.

Can we find out why people leave?

Yes. An exit survey goes out automatically when someone leaves, and the reasons people give can be split by department, site or length of service, so you can spot a pattern early.

Who sees the answers to an exit survey?

Only the people you choose. Everyone sees what their role allows, and only that. You set the restrictions, down to a single survey, so an exit survey can be limited to named people.

Are the surveys anonymous?

You choose, for each survey. A survey can be fully anonymous (certain features such as automated reminders and segmentation may not be available); filtered, with our ethics filter, so results are only shown for groups of six or more; or identified, so authorised users can see which individual answered.

Can we see how things change over time?

Yes. Custom dashboards track your results over time, split by cohort, department or job family, so you can spot a trend early and see the effect of the changes you make.

Do you help us set it up?

Yes. We set the platform up for you, and expert help, training and support are always included. We work with you on what to ask, who to ask, how to tell your people and what the results mean.

See what your people would tell you.

Book a 30-minute demoWhat happens when you choose Ten Space

or call 0161 676 3443