Questions partners ask
Do you work with HR consultancies?
Yes. HR consultancies run surveys, 360s and appraisals for their clients on Ten Space, with their own questions and their own model, set up and supported by us. With a white label, they can do it under their own name.
How do the terms work?
The specific terms depend on what you need. On Refer, your client contracts with us. On Deliver and white label, you set your own prices and invoice your clients, and we invoice you.
Can I include Ten Space in my retainer?
Yes. On Deliver and white label your prices are yours to set. Charge by the project, add it to a retainer, or include it in your package.
Who supports my clients?
On Refer, we do, and your client has its own dedicated client success manager. On Deliver and white label, you look after your clients, and your client success manager and our UK-based team back you up.
Will my clients see Ten Space’s name?
Yes, on Refer and Deliver. Ten Space’s name is on more than the surveys: it is on the emails people receive and in the web address too. On Deliver, you can choose co-branding, with your brand shown alongside Ten Space’s. If you’d rather your brand stood alone, ask us about a white label.
Can I use my own questions and model?
Yes. Build your question sets, templates, dashboards and score bands once, and use them with every client. They stay private to your firm.
Can I work with all my clients from one login?
Yes. Every client sits in your account, kept separate from the others, and you move between them from one login.
How quickly can a new client start?
We set each client up for you, and agree timings with you. Some new clients have been set up and launched their first survey within a few hours.
Can the AI follow my method?
Yes. We can customise the AI analysts that work with you and your clients to your needs.
Is the programme only for HR consultancies?
The programme is open to any organisation that works with clients that need employee surveys or performance management. This may be HR consultancies. Coaches, learning and development providers and other advisers who’d like to introduce a client are welcome to book a call too.