We start by listening. Before any survey is built, we take the time to understand what makes your organisation special: your people, your culture, how and where everyone works, the challenges you already know about, and what you most want to learn. Every plan we make together starts from there.
What happens when you choose Ten Space
We start by getting to know your organisation. Then our UK-based team works alongside yours, from the first conversation to acting on your results. Every client has a dedicated client success manager: a named UK-based expert who works alongside your team. Expert help, training and support are always included. This page sets out the five stages and what we need from you.
A partner, not a supplier.
Discover
Plan
We set the platform up for you. Then we work with you on what to ask, who to ask, how to tell your people and which groups to report by, so the survey fits your organisation and feels right to the people answering it.
Collect
Invitations and reminders go out automatically, by email, WhatsApp or SMS. You and your team can watch the results come in while the survey runs, and your managers and leaders can log in to follow response rates and encourage their teams to take part.
Review
We help you understand your results, and how to find and share the insight you need. We work with you to build the custom dashboards and reports that you and your leaders will use.
Act
Then turn what your people told you into action. Start from AI-suggested actions you can accept or ignore, give each action an owner and a date, and track progress as it happens. Set goals for each department, team and person, so the work carries on long after the survey closes.
See action planning and goals.
What we need from you.
As little as two to three hours, across three to four meetings, such as:
- a one-hour discovery meeting;
- a planning meeting of 30 minutes or more;
- 30 minutes to look at the live results, the day after launch;
- a one-hour results and training session.
Then keep going.
A first survey is the start. Turn the results into actions with owners and dates, and build on them with 360s, appraisals, goals and one-to-ones.
Questions people ask
How much of our time does it take?
You can get the insight you need in as little as two to three hours, across three to four meetings.
Do we get a named contact?
Yes. A dedicated client success manager is always included.
Is expert help an extra?
No. Expert help is always included.
Do you write our questions for us?
We help. You can start from hundreds of ready-made questions or write your own, and we work with you to fine-tune your questions to get the most out of your surveys.
What if we need results quickly?
Tell us your deadline. We can help you build a survey plan to meet it. Some new clients have been set up and launched their first survey within a few hours.
How do we tell our people about the survey?
We work with you on that too. Our standard communication plan contains email and poster templates to adapt for your organisation, along with timelines and helpful suggestions on how to make sure you get the most out of your survey.
See what your people would tell you.
or call 0161 676 3443