150 remote and office based
Motor Vehicle Flexible Rental
Case Study
Reflex Vehicle Hire
Understanding engagement in a high-change business
Reflex Vehicle Hire supply commercial vehicles to businesses on a flexible rental basis. All vehicles are equipped with safety telemetry as a standard and their aim is to ensure that nobody comes to harm behind a Reflex wheel. A key area of their focus is employee wellbeing. Although this isn’t directly visible to customers, this behind-the-scenes work is a critical part of providing high levels of customer service. Reflex Vehicle Hire believe companies that support their employees always deliver the best service.
The Challenge
Reflex Vehicle Hire turned to Ten Space to create an ongoing dialogue with their team. They recognised that they needed to take action to ensure their employees had a great employee experience.
Additionally, Reflex Vehicle Hire understood that the best way to understand how their employees were feeling was to gather feedback using employee engagement surveys.
The Solution
Ten Space’s employee engagement platform was a perfect fit for Reflex Vehicle Hire. The Head of HR was won over by the innovative tech and use of WhatsApp.
-
Wider employee reach
Delivery of regular employee engagement surveys via a multi-channel approach - using WhatsApp and SMS
-
Bespoke question sets
Maximising the opportunity to ask specific questions and focus on particular themes
-
Internal communications supported
Creative ways to engage employees across the business combining bespoke approaches for leaders, office based and remote workforces
-
Instant results and insights
Dashboard to surface trends effectively. Visually easy to understand the feedback from employees
Testimonial
" For the past 2 years, we have worked with Ten Space for our employee engagement survey. This has helped us to understand areas within the business that require improvement or development. The anonymity of the survey has allowed us to gain truthful insight on how Reflex Vehicle Hire can better support its employees. This in turn has built a lot of trust within our teams and we have also seen an increase in our overall completion score which was a key focus for 2023. "
Kelly Crofts | Head of HR | Reflex Vehicle Hire
Reflex Vehicle Hire
The Results
78%
Achieved a 78% completion rate
Instant results
Instant results delivered to dashboard
24% increase
24% increase in completion rate between previous and most recent survey
Employee Engagement group
Created an Employee Engagement group
Increased trust
Increased trust in anonymous feedback process
View more customer case studies
ABF Sugar
ABF Sugar
Improving Health and Safety for sugar workers across Africa...
Lloyds Living
Lloyds Living
High engagement and fantastic customer service in a high growth, fast-paced environment...
Gloucester City Homes
Gloucester City Homes
Understanding engagement across the business for a productive workplace...
First4Lawyers
Five Guys
Five Guys
Understanding the impact of engagement for leaders in a coaching programme | Coming Soon...
Howarths
Howarths
Enhancing the survice offering with regular engagement surveys for their large client base...
view
South Norfolk & Broadlands Council
South Norfolk & Broadlands Council
Large scale engagement surveys in a public sector, high-change environment | Coming Soon...
Reflex Vehicle Hire
Roma Finance
Roma Finance
Enhancing their approach to engagement in this highly engaged, high performing team | Coming Soon...
Strive Academy
Strive Academy
Supporting the growth and engagement of this early-stage start up, protecting the high engagement as they grow | Coming Soon...
BEAM Fieldwork
B-Secur
B-Secur
Understanding engagement in an investor led business, through rapid growth and maturation ...
view
Advanced Supply Chain
Advanced Supply Chain
Focusing on employee experience and onboarding journeys | Coming Soon...
GeoAmey
GeoAmey
Supporting their digital strategy by taking their survey process online in a dispersed workforce | Coming Soon...
Gamble Aware
Gamble Aware
Enhancing their approach to surveys with tech and expertise | Coming Soon...
Bright Futures
Bright Futures
Enhancing their approach to employee engagement and experience with advanced data and insights | Coming Soon...
At The Races
At The Races
Protecting engagement as they relocate & navigate leadership changes | Coming Soon...
V12 Footwear
V12 Footwear
Supporting this growing and changing team to achieve their culture and engagement goals | Coming Soon...