Case Study

Reflex Vehicle Hire

How Reflex Vehicle Hire increased their survey completion rate by 24% using feedback gathered by Ten Space

Reflex Vehicle Hire supply commercial vehicles to businesses on a flexible rental basis. All vehicles are equipped with safety telemetry as a standard and their aim is to ensure that nobody comes to harm behind a Reflex wheel. A key area of their focus is employee wellbeing. Although this isn’t directly visible to customers, this behind-the-scenes work is a critical part of providing high levels of customer service. Reflex Vehicle Hire believe companies that support their employees always deliver the best service.

  • 150 remote and office based

  • Motor Vehicle Flexible Rental

The Challenge

Reflex Vehicle Hire turned to Ten Space to create an ongoing dialogue with their team. They recognised that they needed to take action to ensure their employees had a great employee experience. 

Additionally, Reflex Vehicle Hire understood that the best way to understand how their employees were feeling was to gather feedback using employee engagement surveys.

The Solution

Ten Space’s employee engagement platform was a perfect fit for Reflex Vehicle Hire. The Head of HR was won over by the innovative tech and use of WhatsApp.

  • Wider employee reach

    Delivery of regular employee engagement surveys via a multi-channel approach - using WhatsApp and SMS

  • Bespoke question sets

    Maximising the opportunity to ask specific questions and focus on particular themes

  • Internal communications supported

    Creative ways to engage employees across the business combining bespoke approaches for leaders, office based and remote workforces

  • Instant results and insights

    Dashboard to surface trends effectively. Visually easy to understand the feedback from employees

Testimonial

" For the past 2 years, we have worked with Ten Space for our employee engagement survey. This has helped us to understand areas within the business that require improvement or development. The anonymity of the survey has allowed us to gain truthful insight on how Reflex Vehicle Hire can better support its employees. This in turn has built a lot of trust within our teams and we have also seen an increase in our overall completion score which was a key focus for 2023. "

Kelly Crofts | Head of HR | Reflex Vehicle Hire

Reflex Vehicle Hire

The Results

78%

Achieved a 78% completion rate

Instant results

Instant results delivered to dashboard

24% increase

24% increase in completion rate between previous and most recent survey

Employee Engagement group

Created an Employee Engagement group

Increased trust

Increased trust in anonymous feedback process

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