150 remote and office based
Motor Vehicle Flexible Rental
Case Study
Reflex Vehicle Hire
How Reflex Vehicle Hire increased their survey completion rate by 24% using feedback gathered by Ten Space
Reflex Vehicle Hire supply commercial vehicles to businesses on a flexible rental basis. All vehicles are equipped with safety telemetry as a standard and their aim is to ensure that nobody comes to harm behind a Reflex wheel. A key area of their focus is employee wellbeing. Although this isn’t directly visible to customers, this behind-the-scenes work is a critical part of providing high levels of customer service. Reflex Vehicle Hire believe companies that support their employees always deliver the best service.
The Challenge
Reflex Vehicle Hire turned to Ten Space to create an ongoing dialogue with their team. They recognised that they needed to take action to ensure their employees had a great employee experience.
Additionally, Reflex Vehicle Hire understood that the best way to understand how their employees were feeling was to gather feedback using employee engagement surveys.
The Solution
Ten Space’s employee engagement platform was a perfect fit for Reflex Vehicle Hire. The Head of HR was won over by the innovative tech and use of WhatsApp.
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Wider employee reach
Delivery of regular employee engagement surveys via a multi-channel approach - using WhatsApp and SMS
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Bespoke question sets
Maximising the opportunity to ask specific questions and focus on particular themes
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Internal communications supported
Creative ways to engage employees across the business combining bespoke approaches for leaders, office based and remote workforces
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Instant results and insights
Dashboard to surface trends effectively. Visually easy to understand the feedback from employees
Testimonial
" For the past 2 years, we have worked with Ten Space for our employee engagement survey. This has helped us to understand areas within the business that require improvement or development. The anonymity of the survey has allowed us to gain truthful insight on how Reflex Vehicle Hire can better support its employees. This in turn has built a lot of trust within our teams and we have also seen an increase in our overall completion score which was a key focus for 2023. "
Kelly Crofts | Head of HR | Reflex Vehicle Hire
Reflex Vehicle Hire
The Results
78%
Achieved a 78% completion rate
Instant results
Instant results delivered to dashboard
24% increase
24% increase in completion rate between previous and most recent survey
Employee Engagement group
Created an Employee Engagement group
Increased trust
Increased trust in anonymous feedback process
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viewReflex Vehicle Hire
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How Reflex Vehicle Hire increased their survey completion rate by 24% using feedback gathered by Ten Space...
view