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<p>No matter how engaged your team is, you can be sure that occasionally people will leave. But just as you wouldn't employ a person without interviewing them, its probably not a good idea to let a person leave your business without interviewing them either. Why? Lets give this some thought...</p>
<p>Everyone that came to work for you did so for a reason. Maybe for the money, for the job, for the brand or for the leadership team. When you hired them both parties felt good about the decision, but over time the employee started to think differently and made a decision to move on.</p>
<p>So what changed? When did it change? Why did it change? How can you get these answers?</p>
<p>&nbsp;</p>
<h3>The Exit Interview</h3>
<p>Most businesses don't put enough value on the exit interview. They decide that the employee wasn&rsquo;t a good fit anymore and dismiss feedback in favour of recruitment. But understanding an employee's motivation for leaving could unlock some really good insight on how to improve your business and/or engage better with your employees. It could also stop you wasting a lot of time and money on expensive recruitment exercises.</p>
<p>Ask yourself the following;</p>
<ol>
<li>Do you conduct exist interviews in your business? If yes, what value do you place on the information you get back? If no, why not? The person is leaving anyway. You might just learn something!</li>
<li>What questions do you ask? Are they helpful in extracting the information you want from the existing employee?</li>
<li>What do you do with the information afterwards? Do you feed the trends and learnings from your leaver process into your employee engagement plans and activity?</li>
</ol>
<p>&nbsp;</p>
<h3>Lasting impressions&nbsp;</h3>
<p>Exit interviews conducted at the time of leaving tend to be polarised. Typically those willing to participate have some intense opinions they want to share, or they just want to get it over with as quickly as possible. Either way, you&rsquo;re probably not going to get the quality insight and information you are hoping for.&nbsp;</p>
<p>But once the employee have been out of the organisation for a few months they form their lasting impressions. These are the real opinions and insights that have stayed with them - the ones they are likely to share with others, good or bad. This is the contribution they&rsquo;ll be making to your employer brand if anyone asks their opinion on your business.&nbsp;</p>
<p>So wouldn&rsquo;t you like to know what they are saying? Positive feedback could help you recruit. Negative can add to your engagement plan to address and improve retention.&nbsp;</p>
<p>&nbsp;</p>
<h3>Benchmarking</h3>
<p>3 months in and your leaver is likely to be established in their new job. They are making comparisons, forming opinions and making recommendations. This can be really powerful information about what are they are really loving about their new employer.&nbsp;</p>
<p>But, now they have a benchmark what do they miss about working in your business? What is the new company getting right that you didn&rsquo;t? Do they have any recommendations for you to help you improve?&nbsp;</p>
<p>3 months after they&rsquo;ve left and the answers to these questions now have additional useful context for your business.&nbsp;</p>
<p>&nbsp;</p>
<h3>Maintaining relationships&nbsp;</h3>
<p>Getting back in touch with an employee after they&rsquo;ve left to make them feel heard, valued and respected one more time can help to establish a positive ongoing relationship. You create a highly valuable brand ambassador for your business!</p>
<p>This person will promote your company and help smooth the path for new colleagues to find you. If they regret their decision, it could keep the door open for a return in the future too!</p>
<p>&nbsp;</p>
<h3>How to do it</h3>
<p>We suggest you ask permission to contact the employee again as part of the leaver process. Explain why you&rsquo;d like to and get an email address to send an online survey too. Then send out a survey at the 3 month mark. Make sure it's short and won't put them off.</p>
<p>For this kind of survey, you may find that allowing them to write their own responses (qualitative data), rather than rating you on a scale (quantitive data), is more useful and effective. Don&rsquo;t be concerned if you don&rsquo;t get a response, some people leave and never look back, but those that do could help you be better leaders in the future and prevent the same mistakes happening again.</p>
<p>And as with any data you receive, don&rsquo;t waste it! You&rsquo;ve gone to the effort of collecting it, so make sure it has the impact it deserves.&nbsp;</p>
<p>So double-down on collecting insight from your leavers by enhancing and extending your exit interview process. Collecting data and insight 3 months after an employee has left your business, offers a clearer picture of what went wrong, what went right and where improvements can be made.&nbsp;</p>
<p>The feedback you obtain could be vital in helping you attract and retain better employees and put a better Employee Engagement framework in place. It could prevent the next good person leaving and help you build an outstanding company culture.</p>
<p>&nbsp;</p>
<p>For help and support with your exit interview framework, contact Victoria Bond at Ten Space - victoria@tenspace.co.uk</p>

Exit Interviews... Is ignorance bliss?

<p>#lockdown2uk will undoubtedly impact employee engagement and wellbeing. A hard lockdown followed by a long period of home-working has hurt many businesses.</p>
<p>So as we head into a second lockdown how can you make sure your team remains connected, fulfilled and inspired to uphold the mission and values of your business?</p>
<p>Here's our top tips to set you and your team up for success...</p>
<p>&nbsp;</p>
<h4>1.Learn from last time</h4>
<p>This time round, we&rsquo;re more prepared. Speak to your leaders, reflect what worked and what didn't work and prepare you plan accordingly.</p>
<p>&nbsp;</p>
<h4>2. Address concerns early</h4>
<p>Make it clear how you will be responding to lockdown. Communicate what it means to your business and the impact it may have. Sometimes, saying&nbsp;&ldquo;I don&rsquo;t know right now&rdquo; is an opportunity to demonstrate transparency and build trust.</p>
<p>&nbsp;</p>
<h4>3. Connect and listen</h4>
<p>Informally speak to your team and find out what they are worried about regarding a second lockdown. Is there anything you can solve before it becomes a problem? Is there advice you can give, or signpost them towards?&nbsp;</p>
<p>&nbsp;</p>
<h4>4. Address work-life balance</h4>
<p>What responsibilities and life admin do your team have? Can you accommodate it? Can you make things easier to relieve some of the pressure and acknowledge their life outside of work?&nbsp;</p>
<p>&nbsp;</p>
<h4>5. Check your tech&nbsp;</h4>
<p>Have you and your team got what you need to be a productive remote team? Can&nbsp;everyone remember their log ins?! Is everyone&rsquo;s equipment still fit for purpose. Not having the basics can be really frustrating and disengaging.&nbsp;</p>
<p>&nbsp;</p>
<h4>6. Set personal boundaries</h4>
<p>What hours will you work? Can people contact you always? Will you not take calls after a certain time? Set a great example for&nbsp;your team and role model good practice so your team can follow suit.&nbsp;</p>
<p>&nbsp;</p>
<h4>7. Connecting as a team</h4>
<p>Agree how and when you&rsquo;ll come together as a team - agree on what you&rsquo;ll use the time for&nbsp;so that it is focused and productive -&nbsp;get the dates and times in diaries in&nbsp;advance&nbsp;and demonstrate how important it is to you.</p>
<p>&nbsp;</p>
<h4>8. Goal setting</h4>
<p>Set short term goals, ensure you and the team are focused on what&nbsp;you need to deliver over the coming weeks - set some clear deliverables and deadlines if you need to, to keep everyone on track and engaged.</p>
<p>&nbsp;</p>
<h4>9. One-to-ones</h4>
<p>Plan one to ones and team updates in your diary, make them non-movables, these are important times to check in on the wellbeing and engagement of your team, don&rsquo;t let them slip - put them in your diary now!&nbsp;</p>
<p>&nbsp;</p>
<h4>10. Wellbeing warnings</h4>
<p>Refresh your memory on wellbeing in the workplace, so that you have resources to draw on if you see any of your team struggling.</p>
<p><a href="https://www.mind.org.uk/media-a/4662/resource3_howtopromotewellbeingfinal.pdf">This is a good resource.</a></p>
<p>Of course, these are all things you really should be doing anyway, so why not use #lockdown2uk as an excuse to put a better Employee Engagement framework in place. The benefits will be felt far beyond #lockdown2uk as productivity and performance increases and your retention of great people guarantees an outstanding company culture.</p>
<p>&nbsp;</p>
<p>For help and support with your employee engagement strategy, contact Victoria Bond at Ten Space - victoria@tenspace.co.uk</p>

Remain engaged in lockdown2uk 

Following a successful HR career, Victoria saw the opportunity to build a pragmatic product for HR teams to fall in love with. Her mission to ‘create incredible workplaces through highly engaged teams’, is underpinned by the technology and service delivered by the Ten Space team. 

CEO / Founder

Ten Space is a team of experts in employee engagement, experience and technology. Our powerful survey platform and service helps HR teams build winning businesses.

<div><p class="fs-6">Right from the start our goal was always very clear. We wanted to help businesses be the best versions of themselves.</p><p class="fs-6">So we combined technology, support and resources for HR professionals and business leaders to gain incredible insight.</p><p class="fs-6">We’ve built a product that’s really easy to build into your current framework and delivers feedback from day one.</p></div>

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<p>Employee engagement and experience surveys. Supporting your strategy from data and outcomes, to actions and ROI.</p>

<p>Surveying via WhatsApp, email and SMS - familiarity and accessibilty to enhance the user experience and reach your whole team, no matter where they are.</p>

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<h5 class="heading mt-4 aos-init" data-aos="fade-down" data-aos-delay="40"> Take employee feedback to the next level</h5><p class="fs-6 aos-init" data-aos="fade-down" data-aos-delay="80">If you're already gathering employee feedback but want to do more, we can show you how.</p>

<div><p>The Ten Space survey platform does the hard work for your HR team, reducing months of data collection and analysis into minutes.</p></div>

<div><p>No matter how big your team is, where they are based, or how they work, our survey platform sends feedback surveys to gather responses back quickly for super-quick analysis.</p></div>

<div><p>An effortless employee feedback service that lets your HR team focus on what they do best - building your engagement strategy.</p></div>

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Understand the hidden meanings and trends in responses.

<p>Agile businesses need a flexible and inclusive approach.</p><p>Ten Space gathers employee feedback via Whatsapp, SMS &amp; Email surveys so your people can respond on their terms.</p><p>This leads to higher participation and a more inclusive experience, capturing the data from all your people, easily.</p>

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<span>Engage your team to deliver the future of your business today.<br><br>From only £3 per employee per month.<br><br>Whether you're starting your employee engagement journey or taking your people strategy to the next level, we can help.</span>

Capture and utilise diversity data to enhance your culture.<br><br>Capture diversity data in an efficient and safe way. Explore diversity, equity, inclusion and belonging in your organisation.<br><br>Ten Space supports your DEIB strategy. We can help you capture diversity data from your team in an efficent way to enhance your people data.

Elevate engagement. Retain talent. Supercharge performance.<br><br>An engaged workforce helps businesses achieve so much more.<br><br>The Ten Space survey platform captures the insights you need to understand employee engagement &amp; culture across your organisation. Take action &amp; drive change.

Create exceptional employee experiences. Optimise engagement. Supercharge your EVP.<br><br>Let us take you on a journey.... Explore the experiences of your employees.<br><br>Ten Space can help you to explore the journeys your employees take as they join your organisation, all the way through to when they leave.

Accelerate the performance of your teams to drive business performance.<br><br>Explore what is driving, or holding back, your teams from delivering high-performance. We can help you explore high-performance in your organisation. Using our performance-focused surveys, we can help you uncover what is holding a team back from achieving their full potential.

Our monthly subscription fee includes our intuitive survey platform and wrap around service.

Ten Space fully supports your Diversity, Equity, Inclusion, and Belonging (DEIB) strategy in the workplace. We offer comprehensive solutions to help you efficiently capture diversity data from your team, thereby enriching your people data. Additionally, our platform enables you to explore the topics of diversity, equity, inclusion, and belonging within your workplace culture, providing valuable data and insights to inform and enhance your DEIB strategy.

Ten Space equips companies with the necessary resources, tools, knowledge and information to create the ultimate diverse and inclusive workforce. Our platform offers analytics and insights that enable organisations to develop and implement effective DEIB programs. From setting goals on equality to attracting diverse candidates during the hiring process, we provide solutions that address gender, race, ethnicity, and other dimensions of diversity.

Leveraging our data capture platform, we ensure that the process of collecting DEIB data is efficient, safe, and secure. Our platform is designed to capture data in a clean and organised manner, ready for your analysis and utilisation.

With our DEIB focused surveys, we enable you to capture the essential data and gain insights that support your DEIB strategy. We can explore general engagement across different demographics, or we can specifically focus on diversity, equity, inclusion, and belonging as central themes, allowing you to delve deeper into this critical area of culture.

As a trusted third-party platform that captures feedback anonymously, we provide a safe space for your employees to share their experiences and provide valuable feedback. This anonymity fosters an environment of authenticity and trust, enabling you to build an accurate and comprehensive picture of the insights you need to drive your DEIB initiatives.

We understand that your DEIB strategy is an ongoing journey, not a one-time event. That's why we help you regularly capture feedback and insights, allowing you to track your progress over time. By monitoring and analysing this data, you can demonstrate the impact and return on investment of your DEIB efforts, ensuring continuous improvement and advancement.

How it <span class="secondary-color">works</span>

An engaged workforce helps companies achieve so much more. The Ten Space platform captures the valuable insights you need to foster a positive culture and improve employee engagement in your organisation. With this deeper understanding, people managers and leaders can take action and drive meaningful change that enhances workplace performance and addresses critical issues.

Ten Space empowers organisations to unlock the full potential of their employee engagement strategy. By utilising our platform, people managers and leaders can leverage their knowledge, experience and approach to drive positive change throughout the workplace. Effective communication, addressing challenges and fostering a supportive culture are integral aspects of our platform, enabling you to build a thriving organisation that values its employees. With Ten Space, you have the necessary insights and data to prove the impact of your employee engagement strategy and continuously improve the employee experience.

At the core of the platform lies the Ten Space engagement model, which serves as the secret sauce for gathering incredible insights and creating exceptional employee experiences. Through our platform, we support you in evolving your surveys over time ensuring that you consistently capture relevant feedback and trends that fuel your people strategy and increases productivity. 

We believe in providing a seamless and enjoyable experience for every individual within your organisation, regardless of their location or work arrangements. Our platform utilises a variety of communication channels such as email, WhatsApp and SMS to create a great employee experience while facilitating feedback sharing. This means that no matter where your employees are or how they work, there is always an easy way for them to contribute and for you to gain insights on employee engagement.

With our user-friendly dashboard, we have simplified the process of understanding insights, data, trends and feedback. As your surveys are happening, the dashboard displays real-time information, allowing you and your managers to access valuable insights at any time. This allows you to spend less time collating data and analysing, enabling you to take action more quickly. Our dedicated team will provide post-survey support, assisting you with action planning and reporting to ensure that your surveys translate into tangible results.

Capturing employee feedback frequently is no longer a daunting task with Ten Space. Our platform offers the tools and expertise to help you design the right feedback process that aligns with your organisation's unique needs, leadership and teams. By establishing this regular employee voice, you gain the insights necessary to drive your employee engagement strategy, align goals, create accountability and foster a purpose-driven workplace environment. Ten Space equips you with resources that will help you understand the importance of employee engagement.

Let us take you on a journey.... If you're serious about employee engagement, you need to be obsessed about employee experience! Explore the journeys & experiences of your employees. Capture data and insights that will help you improve employee experience and engagement and take productivity to the next level.

The Ten Space survey platform allows leaders to seamlessly follow their employees' journeys within the organisation, gaining invaluable insights into their professional growth and development. The platform provides a unique ability to monitor employee sentiment through live data streams from surveys, enabling leaders to make informed decisions to enhance workplace satisfaction.

We work with you to map your employee journeys, so that we can explore the experience of your employees in more detail than ever before. With our tools, we'll design a series of surveys to capture regular data and insights of your employee’s journeys to give you incredible visibility and clarity. We help you take a proactive approach to the effective management of employee experience. 

We create journeys that align to all your key projects or strategy in your HR team. Giving you a performance dashboard with all the scores and analytics you need to demonstrate your team's impact. By tracking the engagement trends of key initiatives, we can help you show return on investment more easily and further enhance employee engagement strategies. 

We'll automatically step your teams through the processes we've created. Regularly capturing their feedback. So you don't need to worry about who is giving feedback and when, you can just keep an eye on your dashboard as your data comes in.

We'll hold regular reviews and insights sessions with you, so you feel fully supported. We'll help you to get the most out of the insights you've captured and support you in taking the next steps to further enhance employee satisfaction. 

Ten Space assists you in exploring high-performance within your organisation. Leveraging our performance-focused surveys, we enable you to achieve your goals and unlock the full potential of your teams. Our platform helps you identify the unique qualities that make a team exceptional, empowering you to replicate and build upon their success. Analysing performance culture team by team in organisations where performance matters.

Ten Space equips you with everything you need to drive team performance and achieve success. By leveraging our platform, you can assess and enhance the culture, communication, management, individual commitment, projects and processes that contribute to team effectiveness. Through comprehensive performance evaluation metrics and insights, you gain a deeper understanding of your teams and can make informed decisions to drive improvement and productivity.

Utilising our performance-based question sets we’ll help you understand how to assess performance in organisation. We guide you by asking the right questions to extract the necessary insights on performance evaluation for teams. Whether your team operates in creative, technical, administrative, or sales-focused areas, we tailor the process to fit your team's specific requirements.

We assist you in segmenting your team data, enabling you to gain in-depth performance insights and understand the trends that impact team effectiveness. Our intuitive dashboard helps you quickly identify key insights from your results, allowing you to focus on actionable steps and next moves.

Harnessing the power of Ten Space as a trusted third-party anonymous platform, we provide a safe space for employees to share any challenges, barriers, or catalysts that affect their performance. This way, we foster a climate of openness, encouraging individuals to provide candid feedback that can uncover valuable insights.

We can help you integrate communication and training needs analysis into your surveys, allowing you to gather ideas and solutions directly from your team members. By capturing this information, you gain a clear understanding of work expectations and where your team would like you to focus your efforts to improve performance culture. There are no limitations or holding back when it comes to taking action.

Capture and utilise diversity data to enhance your culture.

Elevate engagement. <br>Retain talent. <br>Supercharge performance.

Create exceptional employee experiences. <br> Optimise engagement.<br> Supercharge your EVP.

Capture and utilise diversity data in an efficient and safe way to enhance your culture.  

Capture the insights you need to understand employee engagement &amp; culture across your organisation.

Create exceptional employee experiences. Optimise engagement. Supercharge your EVP.

Accelerate the performance of your teams to drive business performance

Accelerate the performance of your teams to drive business performance.

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Exit Interviews... Is ignorance bliss?

Remain engaged in lockdown2uk

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