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Employee pulse surveys: hear from everyone, take the actions that matter

Pulse surveys in Ten Space are short, regular check-ins that show how your people feel between your bigger surveys, sent by email, WhatsApp, SMS, QR code or even paper. It is for HR teams and leaders who want to hear from everyone often, and to act on what they hear at the right time.
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Between the big surveys, keep listening.

An annual engagement survey has its place, but organisations change quickly. A few quick questions, asked regularly, show how your people feel between the big surveys, so you can spot changes and act on them in time.

  • Every channel. By email, WhatsApp, SMS, QR code or even paper, in over 100 languages, so people who never open a work email can answer too.
  • Automatic reminders, by email, WhatsApp or SMS, timed to the invitation, the deadline or a part-finished survey. People who have already answered aren't chased.
  • Automatic invitations, for any survey. People are invited when they meet conditions you choose, such as a date, a team or a job family.
  • Automatically repeating on your schedule. A pulse survey can run on a schedule you set, such as the same survey each month, so it is easy to track how answers change over time. Once it is set up, it runs itself.
A man looking at his phone

How to get the best from

pulse surveys.

Keep it quick

People answer when it is quick and easy. The best pulse surveys often ask only three to five questions, and take a couple of minutes to answer.

Keep it focused

If you could ask only one question, what would it be? Track the few things that matter most to your organisation. We often suggest the eNPS question, “How likely is it that you would recommend [your organisation] to a friend or relative as a place to work?”, then a rating question on your own priority, and an open question to finish, such as “Please suggest one thing that could be changed for the better.”

Keep it regular

Choose a rhythm that suits your organisation, and keep to it. When every pulse arrives on time, people soon get used to giving feedback, and expect the next one.

See results as they arrive, take timely action.

You can watch the response rate and the results come in while the survey runs, with every channel in one place. Every survey can be split by any segmentation item, and everyone sees what their role allows, and only that.

AI analysts specific to your sector, configured for your organisation, summarise every survey, team and question, beside the comments they summarise, and suggest prioritised actions you can accept, assign or ignore. The decisions stay with you.

Then give each action an owner and a due date. Reminders go out automatically, and each action stays linked to the question or team it came from.

A phone showing survey results in Ten Space
A team looking at results on a laptop

Questions people ask

What is a pulse survey?

A pulse survey is a short employee survey, normally fewer than ten questions, that you run regularly to see how people feel between bigger surveys, such as an annual engagement survey. There is no fixed rhythm: it can repeat automatically on a schedule you set, so you can track how answers change over time and act at the right time.

How often should we run a pulse survey?

As often as suits your organisation. Some organisations run a pulse survey daily, others weekly, monthly or even quarterly, and our team will help you choose what is right for you. Whatever the rhythm, keep it predictable: people soon get used to giving feedback, and expect the next survey on time.

Can people without a work email take part?

Yes. Pulse surveys can go by email, WhatsApp, SMS, QR code or even paper.

Are pulse survey answers anonymous?

You choose, for each survey, whatever channel people use to answer. With the ethics filter enabled (our most common setup), results are only shown for groups of six or more. A survey can also be fully anonymous (certain features such as automated reminders and segmentation may not be available), or identified, so authorised users can see which individual answered.

How quickly do we see results?

As they arrive. You can watch the response rate and the results come in while the survey runs. AI analysts specific to your sector, configured for your organisation, summarise every survey, team and question, and suggest prioritised actions you can accept, assign or ignore.

See what your people would tell you.

Book a 30-minute demoWhat happens when you choose Ten Space

or call 0161 676 3443